I just signed up for DirecTV Stream and ordered 2 Gemini Air devices. One device works perfectly but the other device is obviously defective. After starting it shuts down, I've gone through ALL of the troubleshooting steps per your online AI instructions and it still shuts off after a few minutes. I

I have the P21KW-500 (appears to be an ATT-branded chromecast) dongle direct into a new Denon X4800H AVR via HDMI, obviously. The issue is when trying to use Dolby audio. When Dolby is enabled on the dongle, the audio level is very low, like 20-25 dB below stereo content. The AVR will report the inc

Can't for the life of me figure out how to add time before a recording or after. Some of my recordings start 15 to 20 seconds into the show. I see tutorials to use menu & info button on remote. My remote has neither one of these. So far only solution is record the show before then fast forward to th

I have the streaming service and for the most part, it works well. However there are times when I click on my remote and either nothing happens at all, or I hear the click on the TV and nothing happens. It just freezes. Just for grins, I'll make multiple random clicks and then wait several minutes,

why can't I use the captions option when using hbo max

Direct TV locks up saving lost internet service. No other apps. cell phone tablets have this issue. Is this a Direct TV Issue or Internet issue and who do i CALL TO GET HEPL.

My router is on line my Bluetooth is up I have tried to reset the device ( box) no luck remote will try and pair , won't . What else can I do ?

My wifi (T-Mobile) is connected to a mesh (Eero) network throughout my home. When I'm using one of my TVs connected to the mesh network and on the DTV app (Firestick), all of my DVR is not accessible. Very few actually. When I turn off the mesh network, the DVR show more available since it seems lik

I just setup my new Gemini Air device that replaces my old Gemini box. I am connecting it through my Denon x4800h AVR, and I am getting just Dolby surround (only Multi PCM) instead of the Dolby Digital + that my Gemini box outputs using the same cable and HDMI port. I have tried all settings on the

I closely monitor my credit and do not have, nor have I ever had, a DIRECTV account. In mid-December, I received a notification from Credit Karma indicating that a DIRECTV account, fraudulently opened using my personal information, had been sent to collections. I contacted the collection agency and